1.Today: free to use
Vonedu is currently free. We do not take any payment, so there is nothing to refund. The rest of this policy applies if and when we introduce paid plans.
2.7-day refund on your first purchase
If you buy a plan and find it is not right for you, ask for a refund within 7 days of your first payment for that plan and we will refund it in full. We do not ask you to justify the request.
3.How to ask
- Email support@vonedu.com from the email address on your account with the subject "Refund request".
- Include the plan name, the date of payment and the payment reference (UTR or order number).
- We confirm within 2 working days. An approved refund goes back to the original payment method within 5 to 7 working days. Your bank may take a little longer to show it.
4.What the refund does not cover
- Requests made after 7 days from the first payment.
- Renewals, unless you tell us within 7 days of the renewal charge that you did not intend to renew.
- Accounts closed for breaking the Terms of Use, for example sharing or copying our content.
- Free trials and promotional credits, which have no cash value.
5.Failed or double payments
If money left your account but your plan was not activated, or you were charged twice, email support@vonedu.com with the payment reference. We will activate the plan or return the extra amount to the original payment method. Many banks reverse failed payments on their own within 5 to 7 working days.
6.Cancelling a plan
You can stop a plan from renewing at any time. You keep access until the end of the period you paid for.
7.Changes to this policy
We may change this policy for future purchases. A change will not affect a plan you have already bought. The date at the top of the page shows the latest version.
8.Contact and grievance officer
Write to us at support@vonedu.com (or voneacademy.info@gmail.com) for questions, requests or complaints about this page. Use the subject line "Grievance" for a formal complaint. The Grievance Officer of VoneAcademy Pvt. Ltd. will acknowledge it within 48 hours and aim to resolve it within 30 days.
Our other policies