1.What we collect
We collect only what we need to run the service.
- Account details: your name, email address, mobile number, city and the exam you are preparing for.
- Sign-in details: your password, which we keep only as a one-way scrambled value (a hash), so nobody at Vonedu can read it. The SMS code we send to verify your mobile number is also stored only as a hash and expires within 10 minutes.
- Your activity: tests started and submitted, your answers, time spent, scores, bookmarks, practice tests you build, and your notifications.
- Technical data: your IP address, browser and device type, sign-in times, and security logs of important actions on the account.
- Messages you send us, for example to support.
2.What we do not collect
We do not collect payment card or bank details today, because the service is free. We do not collect your precise location, and we do not show third-party advertising.
3.Why we use your data
- To create and run your account and verify your mobile number.
- To deliver tests, mark them, and show your results, analytics and study suggestions.
- To keep the service safe: preventing misuse, cheating, fraud and unauthorised access.
- To send service messages, such as reminders for tests assigned to you and notices about your account.
- To contact you about your course or counselling, because you agreed to this when registering. You can ask us to stop at any time.
- To improve our questions and tests using combined figures that do not identify you.
- To meet legal obligations.
4.AI and your data
We use AI tools to help write and check practice questions, and to turn your performance into study suggestions. When AI is involved in suggestions, we send only performance figures (for example, accuracy by topic). We do not send your name, email address or mobile number to AI providers.
6.Browser storage
We keep your sign-in session and a few preferences in your browser's storage so that you stay signed in after a refresh. We do not use this storage for advertising or to track you across other sites.
7.How long we keep it
We keep your account data and results while your account is active, so that you can see your progress. When you ask us to delete your account, we delete or anonymise your personal data within 30 days, except what we must keep by law or for a short period to resolve disputes and keep security records. Backups are overwritten on their normal cycle.
8.How we protect it
We use encryption in transit, hashed passwords, role-based access and monitoring. See our Security Policy for details. No system is perfectly secure, but we work to protect your data and will tell you and the authorities about a breach as the law requires.
9.Your rights
You may ask us to:
- give you a summary of the personal data we hold about you and how we use it;
- correct or complete your data (you can edit most of it yourself in My Profile);
- delete your data and account;
- withdraw a consent you gave, for example to be contacted about courses;
- handle your grievance, or name someone to exercise these rights for you.
10.Children and minors
Many of our students are under 18. If you are under 18, please use Vonedu with a parent or guardian's consent. A parent or guardian can write to us at any time to see, correct or delete a child's data. We do not track the behaviour of children for advertising.
11.Data stored outside India
Some of our providers may process data outside India. We do this only as the law permits and with suitable protections.
12.Changes to this policy
We will update the date at the top of this page when the policy changes, and tell you about important changes by email or in the app.
13.Contact and grievance officer
Write to us at support@vonedu.com (or voneacademy.info@gmail.com) for questions, requests or complaints about this page. Use the subject line "Grievance" for a formal complaint. The Grievance Officer of VoneAcademy Pvt. Ltd. will acknowledge it within 48 hours and aim to resolve it within 30 days.
Our other policies